Eclipse AI

Empowering CX Leaders with Advanced Customer Feedback Analytics

Transform Customer Feedback Into Actionable Insights

Seamlessly collect all your customer feedback in one AI-powered customer feedback analytics platform. Say goodbye to siloed data and manual work.

✔ No credit card required ✔ Save hours of analysis ✔ Boost customer loyalty

The choice of customer-focused organisations

Seamlessly connect all your customer feedback in one AI-powered customer feedback analytics platform

Without Eclipse AI

Feedback is scattered, hard to consolidate.

Manual analysis is slow, delaying decisions.

Feedback isn’t linked to KPIs.

Predicting customer behavior is impossible.

With Eclipse AI

Feedback is unified, providing a clear view.

AI generated actionable insights.

Feedback links directly to KPIs.

Customer behavior becomes predictable with insights.

Eclipse AI customer’s results after 1 year:

20+ hours/month

Time saved doing manual work

60%

Improvement in CX metrics

45%

Drop in Customer Churn

Eclipse AI customers achieve measurable improvements in customer experience within a year. How could your customer experience evolve?

Our Customers Say It Best

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The Insights provided by the AI are saving us hours of analysis. They are always spot on and relevant to our clients. The auto-generated analytics based on the submitted responses and the cross-co-relative analysis were insightful and helpful.

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Eclipse AI has helped us unify customer review data from 130+ franchisees. It also generates valuable insights (based on AI analysis) which are being used by our marketing, ops, and training teams. 

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It consolidates all our Google Reviews and NPS survey results into one view to give us a clear overview of brand perception and satisfaction. It also uses AI to generate suggested actions for our team to follow up on.

Increase Market Share and Profitabilty


Centralise customer interactions from different sources into a single platform for analysis, ensuring consistent customer experiences

VOC


Perform location-specific analysis of customer interactions, pinpoint local issues and customise services to match regional customer preferences

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Receive real-time AI-generated actionable intelligence to drive customer retention and growth, and save endless hours of analysis


Eclipse takes care of the manual analysis so you can focus on the things that really matter

Easy integration

with 50+ tools

Plug in your voice-of-customer data with a few clicks

AI-Powered Voice-of-Customer Analytics

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Turn siloed customer interactions into retention and revenue intelligence

Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.

Transform your Voice-of-Customer data into insights with a couple of clicks

Start for free now!