AI-Powered Voice-of-Customer Analytics
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Empowering CX Leaders with Advanced Customer Feedback Analytics
Seamlessly collect all your customer feedback in one AI-powered customer feedback analytics platform. Say goodbye to siloed data and manual work.
No credit card required Save hours of analysis Boost customer loyalty
Time saved doing manual work
Improvement in CX metrics
Drop in Customer Churn
The Insights provided by the AI are saving us hours of analysis. They are always spot on and relevant to our clients. The auto-generated analytics based on the submitted responses and the cross-co-relative analysis were insightful and helpful.
Eclipse AI has helped us unify customer review data from 130+ franchisees. It also generates valuable insights (based on AI analysis) which are being used by our marketing, ops, and training teams.
It consolidates all our Google Reviews and NPS survey results into one view to give us a clear overview of brand perception and satisfaction. It also uses AI to generate suggested actions for our team to follow up on.
Centralise customer interactions from different sources into a single platform for analysis, ensuring consistent customer experiences
Perform location-specific analysis of customer interactions, pinpoint local issues and customise services to match regional customer preferences
Receive real-time AI-generated actionable intelligence to drive customer retention and growth, and save endless hours of analysis
Eclipse takes care of the manual analysis so you can focus on the things that really matter
Plug in your voice-of-customer data with a few clicks
Subscribe to our fortnightly newsletter where we bring you the latest strategies for leveraging AI to boost customer retention and revenue
Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.
