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Customer Experience

Customer Experience Playbook: Engaging Strategies for Creating Lasting Impact

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Net Promoter Score

Net Promoter Score

What is Net Promoter Score? An In-Depth Exploration

Before making significant decisions, such as selecting a new home, job, or travel destination, we typically conduct research online and seek recommendations from friends and family. Online reviews and personal recommendations are vital to customers, with 91% regularly or occasionally reading online reviews, and 84% trusting them as much as personal referrals.

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Customer Churn

Customer Churn

What is Customer Churn? The Basics

What is Customer Churn? Why it’s crucial for your business, and how to calculate and reduce it. Gain valuable insights and practical strategies to enhance customer retention and boost your business’s success.

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Voice of Customer

Voice of Customer

Voice of Customer Best Practices

Voice of the Customer (VoC) best practices are all about really listening to your customers and acting on their feedback. It’s about setting clear goals, using diverse feedback channels, turning insights into action, and always aiming for continuous improvement.

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Digital Experience Management

Digital Customer Experience

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Personalisation

Personalisation

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Turn siloed customer interactions into retention and revenue intelligence

Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.

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