With complete access to conversation transcripts and AI-generated insights, Customer Support teams can quickly flag recurring issues, sentiments, trends, and red flags.
Eclipse AI auto-analyses conversations and tracks agents’ performance. The AI-generated insights can be used to course-correct and train underperforming agents.
Use the insights generated by Eclipse AI to improve team productivity and align the team on delivering customer-focused outcomes.
Eclipse AI unifies voice of customers from different sources (emails, chats, surveys, tickets and calls) to provide an aggregated view of how a product is perceived, potentially saving your team hundreds of hours of data consolidation.
"Before Eclipse AI our customer support team was drowning in support calls and tickets. With the customer support team operating on such restricted bandwidth, our customers were quickly becoming dissatisfied. Eclipse AI helped us fix all that by automating the analysis of call and ticket logs and extracting insights. The best part is by proactively listening to customers we take preemptive action to improve our CX, so our customers do not feel the need to call or log support tickets."
Unify omnichannel Voice-of-Customer data, analyse it at scale using AI and extract insights to improve performance metrics
✔Free forever ✔ No credit card needed ✔ Reduce Churn
Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.
